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Credit Terms & Payments
Shipping Information
Tax Exempt Forms
Packing & Cutting Charges
International Transactions
Quote Terms & Conditions
Will Call

Credit Terms & Policies

CRL customers may make purchases on a CRL Charge Account or pay with a major credit card when the order is placed. All new accounts are set up with terms to pay by credit card, but new customers may request an application for Open Account terms.

Charge Account/Open Account Terms

Subject to verification of satisfactory credit, CRL offers a charge account program to all customers. With a CRL Charge Account, you may make one monthly payment for all your purchases. For your convenience, a statement of your account is sent each month. Our standard terms for charge accounts are 1 percent 10th prox, net 25th of the month. This means you may take a 1 percent discount on all purchases made during the prior month, by paying by the 10th of the current month. If you choose not to take advantage of the discount, the entire balance is due on the 25th of the month. If payment is not received by the 25th of the month, your account may be charged a 1.5 percent service charge, and future orders may be placed on hold pending verification or receipt of payment.

Open Account Payment Options

C.R. Laurence offers several payment options to customers with an Open Account. We offer payment by check, wire transfer, ACH Credit (eCheck), Check by Fax, and Check by Phone. If you choose the wire transfer, Check by Fax, or Check by Phone options, then call the CRL Credit Department at 1.800.421.6144 and select prompt #5. They will be happy to help you with these payment options. You can also contact the Credit Department online by clicking on Contact Us, then on the Credit Department link for help with these payment options.

The CRL eCheck option allows for Open Account customers to pay by using ACH credit via direct debit from your checking account. This is sometimes called an “electronic check” or “direct debit,” and it works just like any other payment you’d make online by simply providing your bank account and routing number. These transactions are made possible by the Automated Clearing House (ACH), an electronic network for securely disbursing payments. The bank account information is securely stored with the third party so that CRL only sees the last four digits of the bank account. For more information, call the CRL Credit Department at 1.800.421.6144, and select prompt #5.

Establishing a Charge Account

To open a CRL Charge Account, please fill out the Application for Business Credit Form.

Delinquent Accounts

We consider the CRL Charge Account to be an important privilege for our customers. However, the privilege may be revoked at our discretion. We consider habitual delinquency, NSF, or other returned checks to be grounds for immediate suspension of Charge Account privileges. Charge Account privileges will remain suspended until the past-due balance is settled in full. If your account becomes delinquent, you will receive a notification of the past-due balance, and a representative from our Collections Department may contact you. If you are unable to make satisfactory arrangements to pay your bill, it may be necessary to refer your account to our Collection Attorney.

Returned Checks

Checks returned from the bank for non-sufficient funds, stop payment, etc., will be charged a $25.00 service charge, and all future business will be Cash in Advance with payment by Certified Funds or Credit Card.

Credit Card Customers

Credit Card purchases may be made with Visa®, Mastercard®, Discover®, or American Express®. You will need to provide all pertinent information at the time you place your order. Your order will then be shipped pending verification with the credit card company. You will have the option to create a credit card profile for future transactions. CRL has a very strict credit card security policy in place. CRL personnel have access to very limited card information. The actual card information is kept by a third party, Wells Fargo Bank. The only information CRL has access to are the last four digits on the card, the card’s expiration date, and the name on the card. When creating a credit card profile, you will enter the:

  • Card name
  • Complete card number
  • Cardholder’s name exactly as it appears on the card 
  • Expiration date 
  • Three-digit authorization number on the back of the card
  • Zip code of cardholder

Questions about Your Account

If you have questions about your account status, need any information about your statement, or require copies of invoices, credit memos, etc., please contact the Credit Department.

Credits and Refunds

If your account has a credit balance, you may offset this balance against future merchandise purchases. Alternatively, you may request refunds in the manner of payment the order was paid.

Correcting and Updating Account Information

Our customer records are maintained on the CRL computer system. It is important that we have the most current and accurate information regarding your account. If you have changed your firm name, shipping and/or billing address, or phone number, let us know. Contact the CRL Customer Service Department.

International Transactions

CRL accepts international orders.

Payment Terms

Our preferred method of payment for all international orders is by wire transfer.

Shipment Terms

For export orders shipping from the USA, our preferred freight terms are Ex Works shipping, where you as the buyer arrange the full shipment from our warehouse to the cargo’s ultimate destination.

Return Policy

We at CRL want to establish a fair and equitable policy for our customers, and we have established the following guidelines for the return of regular catalog merchandise.

No Fault Return Policy

Up to 30 Days

No handling charge for return of undamaged merchandise (stocking items only). Return shipping charges not allowed. All information related to returns can be accessed via our Customer Service Department.

Conditional Return Policy

31 to 180 Days

All returns must be authorized by the Returns Manager. 20% or $50.00 minimum re-stocking charge on stock items. No freight credit allowed.

181 Days and Over

No returns without authorization by the Returns Manager. 50% or $100.00 minimum re-stocking charge on stock items. No freight credit allowed.

Special Order or Fabricated Merchandise

Special order or fabricated items are not returnable for credit. Orders for special order or fabricated merchandise can only be canceled with the approval of CRL and may incur a cancellation charge up to the full amount of the order for costs incurred.

Return Policy for Tools

  • All tool sales are final. Please inspect all tools upon receipt.
  • Tools will only be accepted for return if proven to be operationally defective by CRL Product Management, and if returned with all accessory components or other parts that are contained in the original packaging. If you attempt to make repairs to a tool, you forfeit all claims.
  • Tools that have been used, damaged, or altered by the user are not eligible for return.
  • Tools returned to CRL without prior authorization will be returned to the purchaser.
  • All requests for the return of a tool must be made within ten days of receipt. 
  • All claims for tools damaged by the carrier must be made through the carrier. Be sure to retain your delivery receipt.

Return Policy for Clearance Items

All clearance items are considered "Final Sale" and cannot be returned or exchanged. Clearance items may include discontinued products, and end-of-season items. Due to the significant discounts offered on these items, we are unable to accept returns or exchanges. We encourage customers to carefully review the product description, images, and any available specifications before making a purchase. By proceeding with the purchase of a clearance item, you acknowledge and agree to the final sale terms and understand that no returns or exchanges will be accepted for these items.

Return Policy for Clearance Items

All clearance items are considered "Final Sale" and cannot be returned or exchanged. Clearance items may include discontinued products, and end-of-season items. Due to the significant discounts offered on these items, we are unable to accept returns or exchanges. We encourage customers to carefully review the product description, images, and any available specifications before making a purchase. By proceeding with the purchase of a clearance item, you acknowledge and agree to the final sale terms and understand that no returns or exchanges will be accepted for these items. 

Warranty Policy

Guarantee and Liability

The purchaser agrees to accept all shipments with the distinct understanding that our liability does not exceed the invoice value of the merchandise shipped.

Guarantees and Warranties

C.R. Laurence Company has a policy of handling quality merchandise from responsible manufacturers. These manufacturers supply their own guarantees and warranties and generally do not allow distributors to make adjustments or replacements, or to accept for return or exchange any defective or unsatisfactory item without written permission. If you have any questions regarding the actual warranty or guarantee of any product, please contact CRL Customer Service. We will be happy to assist you.

Limitation of Warranties

All C.R. Laurence Company products and materials are sold subject to the terms and conditions set forth in our publications. All statements, technical information, and recommendations regarding such products are based on tests and examinations believed to be reliable, but C.R. Laurence Company neither guarantees nor warrants their accuracy or completeness. Living finishes, such as Oil Rubbed Bronze, are designed to change over time and with normal use may rub off or change appearance. Therefore, appearance changes for living finishes are not considered manufacturing defects and not covered by this warranty.

It shall be the sole responsibility of the user to determine the suitability of the C.R. Laurence product or material for each intended use, and the user shall assume all risks and liability in connection with the use, or inability to use, the product or material.

To the exclusion of all other remedies, C.R. Laurence warrants and agrees to replace, or at its sole option, to refund the purchase price of that portion of any material or product supplied by C.R. Laurence Company, which is proven upon inspection within thirty (30) days of the date of receipt of such product or material to be defective in material or workmanship. No salesperson, agent, employee, or representative of C.R. Laurence Company has any authority to enlarge or change the terms of the warranty. In no event shall C.R. Laurence Company be responsible for any special, indirect, consequential, or incidental damages or loss, including, without limitation, loss of profits or revenues, economical losses, and loss of use, whether statutory or based on theories of contract or tort. There are no other agreements, understandings, representations, or warranties, express or implied (including any regarding merchantability or fitness for a particular purpose), not specified herein.

Packing & Cutting Policy

Most of our stock length materials have a Packing Charge that will be added to your invoice if specified minimum quantities are not ordered. Similar materials of different finishes or shapes can usually be added together to reach the minimum quantity. A Packing Charge will not be applied on Will Call orders. We will add a $5.99 Cutting Charge to any order when you request that we cut aluminum or plastic stock length material (one cut per stock length). This is a per-order charge, not per stock length. Maximum 20 stock lengths per cut charge. We suggest no more than 40 stock lengths to ship UPS.

Quote Terms & Conditions

The following terms and conditions apply to C.R. Laurence Co., Inc., quotation and any additional orders subsequently received and/or accepted by either entity:

1. Quotation

CRL quotation is for immediate acceptance and is subject to withdrawal at any time with or without notice. Unless accepted to by CRL, quotations shall expire 30 days after date issued. Prices are based upon existing conditions, and should there be (1) an increase in labor and/or material or processing costs, or (2) a clerical error made in pricing, CRL reserves the right to withdraw this quotation or adjust prices accordingly. This quotation and pricing are an estimate only. CRL will not accept back charges, liquidated damages, or any penalties resulting from fabrication or delivery issues.

2. Order Acceptance

All orders are subject to acceptance or rejection by CRL, including receiving a purchase order and terms of sale acceptable to CRL. Unless otherwise specified in writing by CRL, all terms of sale shall be governed by CRL’s terms and conditions of sale, which are located at www.crlaurence.com. CRL expressly objects to any different or additional terms contained in any purchase order, offer, or confirmation. All terms of this Quote shall be incorporated into and shall become a part of any further or additional agreement regarding these goods.

3. Payment

CRL shall have the continuing right to approve Buyer’s credit. CRL may at any time demand advance payment, satisfactory security, or a guarantee of prompt payment. Sales or use taxes are not included, and should the project qualify as tax exempt, a copy of a valid tax exempt certificate will be required.

4. Delivery, Transportation, and Weight

If no Freight Terms are specified, it is expressly agreed the goods will ship FOB manufacturing point, terms prepay and add. Delivery dates are estimates only, for which CRL shall not accept liability associated with delays of any kind.

5. Product Use

The design and specifications for this product have been prepared by Buyer. CRL makes no representations regarding compliance with building and construction codes, fire safety codes, and all applicable local, state, and federal acts, laws, codes, regulations, and rules; and the Manufacturer has relied solely upon the design and specifications provided by the Buyer.

6. Warranties


7. Choice of Law

Buyer and CRL expressly agree this Agreement is to be governed by the Uniform Commercial Code as enacted and construed in the State of California, and that any disputes arising under this Agreement shall be resolved at CRL’s sole discretion by the county, state, or federal courts located in Los Angeles County, California.

8. Severability

If any provision in these terms and conditions is deemed to be invalid or unenforceable under any applicable law, such provision shall not apply, but the remaining provisions shall be given effect in accordance with their terms. All notices or demands required under this Agreement shall be in writing and made by personal service or sent via certified mail.

Shipping Information


All shipments move FOB our regional service centers unless otherwise specified. Shipments will be made in any manner requested by the customer: Regular or Air UPS, Express Mail, Parcel Post, air freight, motor freight, or other common carriers. In the absence of routing instructions, we will ship via the least expensive way. We usually try to ship all orders UPS if size and weight permit. Because of size or weight restrictions, we sometimes have to ship via common carrier. As a service to you, we have designated a space in your computer account file to put your choice of common carrier. If you wish to ship via a certain common carrier, contact our CRL Customer Service and ask them to put that carrier’s name into your account file. The following are the different methods of shipment available for most orders:

UPS (United Parcel Service)

Ground Service

UPS serves the 48 contiguous United States. We find that this service for small packages gives the best results, and we use it whenever possible. However, we are limited by the following:

UPS has established specific weight and size limits for the packages that you send with all UPS services. The restrictions below only pertain to individual packages. There are no limits to the total weight of your shipment or the total number of packages in your shipment. Shipments larger than the limits listed below will require the use of our UPS Freight services.

•    Packages can be up to 150 lbs (70 kg).
•    Packages can be up to 165 inches (419 cm) in length and girth combined.
•    Packages can be up to 108 inches (270 cm) in length.
•    Packages with a large size-to-weight ratio require special pricing and dimensional weight calculations.

Note: Packages that exceed UPS weight and size limits are subject to an Over Maximum Limits charge.

The limits listed above apply to most packages and destinations, but there are some variances because of different local restrictions in some countries. (Source: UPS.com 9/17/2014)

UPS Next Day Air* (Red Label)

Delivery Commitment

Next business day delivery by 12:00 noon for all 50 states and Puerto Rico.
Some locations in Alaska and Hawaii require additional transit time.

2nd Day Air* (Blue Label)

Delivery Commitment

Delivery by the end of the second business day for all 50 states and Puerto Rico.
Some locations in Alaska and Hawaii require additional transit time.

3 Day Select*

Delivery Commitment

Delivery by the end of the third business day in the 48 contiguous states.

UPS Next Day Air Saturday Delivery* ^

Delivery Commitment

Guaranteed delivery by 1:30 p.m. based on destination

* To ensure service, next day orders must be placed with CRL in your service area before noon your local time.
* No aerosol cans or hazardous materials can be shipped Air UPS.
* Shipment via these methods do not qualify for any Freight Allowance.
^ Additional charge will be added to the Next Day Air charges. Weight, size, and hazardous material regulations that apply to UPS Next Day Air shipments also apply to Saturday Delivery.

Air Freight*

Because of the high cost of air freight, we suggest our customers use it only when absolutely necessary. We will be glad to rush any air freight order for you; however, we are limited by the following:

•    No aerosol cans or hazardous materials can be shipped Air UPS.

*Shipment via these methods does not qualify for Freight Allowance.

Motor Freight or Common Carrier*
We will ship by common carrier only when weight and size limitations require that we do so. Each regional service center has freight companies that make daily pickups and cover all the areas to which they ship. If you wish your shipment to go by a specific freight company, please request it when you place your order. We will make every effort to ship your order by that carrier.

Orders drop shipped to residential areas are subject to a residential delivery charge in addition to the freight cost. 

*Shipment via these methods does not qualify for our Freight Allowance, by Policy.

CRL’s Service Level

Over the years, we have built our business on service, and that means shipping your order when you need it. This is our prime objective. Sometimes an emergency will come up and you will need the merchandise immediately. We understand this can happen. If you tell us this when you place the order, we will stock check the merchandise with our local service center and make every effort to get it out the same day. We appreciate the opportunity to serve and will do our very best to earn your trust with every order.

CRL Freight Allowance Policy for US

C.R. Laurence Company has a freight allowance policy virtually any customer can take advantage of. If you place a qualifying order, and the order contains $2,000.00 or more worth of freight allowable products, we will rebate your freight costs when you pay the invoice within the printed terms. In order to qualify for the full freight allowance, your order will comply with these qualifications:

Minimum merchandise value includes $2,000.00 or more in qualifying products. Certain products are exempt from qualification: custom fabricated architectural systems or components; stock lengths of architectural railing or tubing metals, including heavy aluminum base shoe; storefront, curtain wall, and window wall extrusions; fabricated entrance and storefront doors, including monumental, hurricane resistant, and blast resistant models; glass machinery and warehouse equipment; major shop equipment such as cutting tables, storage and transport racks, lifting and materials handling frames, and insulating glass equipment; truck-mounted glass racks; bulk or cartridge packed sealants and adhesives; bulk abrasives and polishing compounds. Products sold at discounted or contract prices negotiated between CRL and the customer are exempt from qualification.

The order ships at one time to a single delivery point in the 48 contiguous United States. All shipments to Alaska, Hawaii, US territories, or destinations outside of the U.S. are ineligible for freight allowance. Should you choose to ship and back order, the backordered portion does not qualify.

Open Account Customers: To collect your freight allowance, do this: If your invoice has the freight charges added to it, simply deduct these charges when you submit your payment. You may deduct the freight charges shown on a photocopy of the freight bill you include with your payment. In either case, your payment must be made within the printed terms on the invoice. Payments made after the due date are not eligible for freight allowance, and we will charge back unauthorized deductions.

Bankcard Customers: Qualifying orders will be shipped freight prepaid upon verification of your bankcard.

C.R. Laurence Company reserves the right to choose the carrier that will best service your point of delivery at the most economical rate. Under no circumstances will your order qualify for freight allowance should you specify shipment by air carrier, bus, or other premium carrier.

Note: If your order reaches the qualifying minimum and we are temporarily out of stock on an item, you will still be able to deduct the freight if you make payment within terms, even if the shipped invoice total does not meet the qualifying minimum.

Remember: By taking advantage of CRL’s one percent cash discount and our Freight Allowance Policy, you can save on your purchases. Aggregating your large stock and supply orders to meet the qualifying minimum not only saves you freight costs but also will reduce your personnel and handling costs upon delivery of your order.

Will Call Policy

CRL is employing the following policy regarding the pick-up of complete Will Call orders.

  • Customers who place a Will Call order will receive an automatic notification by fax and/or e-mail when their order is ready for pickup.
  • Orders not picked up by the 14th day after receiving the Will Call Notification will be shipped or cancelled and restocked.
  • Custom manufactured or special-order materials will be assessed a 100% restocking fee.
  • Cancellation dates may be extended at the customer's request.
  • Customers wishing to have their order shipped can make arrangements prior to the cancellation date.